Credit Card Mobile App Bill Payment Flow
My Role - Lead designer
Ideation Facilitate
UX Design
Design Validation
Visual Design
Collaborations
Product Owner
Developers
Researcher
Web platform designer
Platform
Mobile App
Year
2019
THE GOAL
Enable customers make real-time payments directly to their card card through the mobile app they use to check balance.
BACKGROUND
Capital One Customers need to make payments to their credit cards through their main financial institutions. This often means +3 days of funds that are just floating around. No longer in a customer's bank account, but not freeing up more credit on their card. For people who are trying to build their credit score with low lines of credit, this is often a very stressful period of time.
Capital One has the technical ability to build real-time payments for customers, where their payment will go through and open up credit almost instantly for more spending. However, we never have the feature in the native mobile app experience.
Project Overview
Transforming Complexity to Simplicity
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Evolved from managing 8 distinct user flows and over 60 interface windows.
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Reduced the need for 100+ clicks for single project data management.
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Cut down 300+ hours of enterprise data operations.
The Solutions
An enterprise-grade, streamlined, all-in-one cloud service.
